FAQs
Everything you need to know before your first box lands at the door.
Yes. Email support@theramenclub.com.au and we'll swap you over, with your commitment period unchanged.
Before each delivery you can add extra noodles, condiments and noodleware.
Not at the moment. You choose the box, we choose what goes in it. You can still add extras before each delivery.
There is a flat fee based on your state, we ship anywhere in Australia. You'll see it at checkout before you subscribe.
Your subscription keeps going at the same rate, one box every two months, until you cancel it from your account. No price change, no new term.
Yes. Skip your next delivery from your account and pick back up next time. On a committed plan, email support@theramenclub.com.au and we'll do it for you.
The Ramen Club makes a good gift for anyone who takes their noodles seriously. Choose a plan, enter their details, and we'll handle the rest. Gifts are billed along the way.
We’ll be more than happy to replace it for you! Please email at support@theramenclub.com.au. If possible, attach a couple of pictures of the damaged item as well.
Absolutely! Your 100% satisfaction means the world to us, and if you’re not happy with your box for whatever reason - please contact our customer support. You can email us at support@theramenclub.com.au.
You can email us at support@theramenclub.com.au. You can also do it by logging in to your customer portal and navigating to "The Ramen Club Subscription" tab.
No. The price that you paid for the first box will be fixed for the remainder of your subscription, and all of the future boxes will cost the same.
Still have questions?
Drop us a line and we'll get back to you as soon as we can. It's just me, so give it a day or two.